lessons learned from retail #1
No matter how little you pay them or how thankless their job is, people still want to do a good job.
People want to do a good job because they care. Because it's a matter of personal pride. Because a job done well is more enjoyable than a job done with half a heart or half a mind. This is true for most people. The guy who handles the trash, for example — if something falls from one of the trash cans, he stops and picks it up. No matter how small. The lady who Windexes the glass doors at work, for another — if someone comes by just as she's finishing the door and puts their hand all over the glass when pushing the door open, she cleans it again. It's a matter of pride. It's what she does for a living.
Conversely, people rarely screw up on purpose or because they don't care. Everyone is in the same boat you are. They're trying to do the best they can. If they screw up they need help. Advice. Guidance. Correction. You know. Help. As opposed to the occasionally popular berating, belittling, demeaning or demoralizing.
2003.03.04 06:22 PM