Angie McKaig - E-Business Consultant and Entrepreneur
assorted sweets: 2004.03.192004.03.20
- Street Smarts: Learning From JetBlue
Deliciously good thinking - every CEO should step down for a day, once a year, IMO - No Such Thing as a Digital Salesperson?
Dinosaurs beware. Today's customer gets it. They may get it more than you do. And if you can't keep up, they'll move on. - Free Culture: How Big Media Uses Technology and the Law to Lock Down Culture and Control Creativity
Lessig's newest book is out next week and looks great - Online, We're All Introverts
Really interesting thinking about the definitions of personal space and introversion - Behavior Mod by Comcast, or Mickey Mouse Internet
Yet another example of spectacular customer service - when will they ever learn? - Google = Good Experience
This really could get boiled down to one key phrase: "Google gets it." Of course they get it. Companies that get it - and those that don't! - become very obvious very quickly, even to the casual observer - An open letter to Jakob Nielsen
Really excellent points to counter the vitriol and punditry that passes for much of what this man has to say
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