assorted sweets: 2004.02.162004.02.17

• Gaining Customer Insights
  Creative alternatives to focus groups and other traditional ways of finding out what customers think
• Atom vs. RSS: Who Cares?!
  Chris Pirillo, always a favourite of mine, tells it like it is about Atom vs. RSS, thank goodness (don't these arguments always seem like the old fleas on a dog joke?)
• Miracle Cure
  A brand new Zen Garden favourite, yum
• Configuring Mail Clients to Send Plain ASCII Text
  Or, why HTML email is evil. Yes, I know, preaching to the choir - but do me a favour and send this to at least one newbie you know, ok?
• Bureaucrazy
  An afflication suffered by more than just IAs, but yes - a wonderful term I'm just going to have to adopt
• Dilbert on customer privacy
  AKA the shifting mass that is "terms & conditions subject to change without notice"
• Shopping for Pirate Stuff
  Most appropriate after a weekend spent watching Pirates of the Caribbean
• Nostalgia Brands
  Why nostalgia works for selling - well, just about everything
• Sign up not required to make PayPal payment
  Interesting. Wonder how this will affect their shopping cart service - will it in essence mean a full-fledged shopping cart for free? Something to watch.
• Newsable Project: User Personas
  Bob the Web surfer - of note mainly because you so rarely get to see the behind-the-scenes UX thinking and planning that goes on for a web site

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