Ever have a day when your link cup overfloweth with yummy goodness? When you go from linky wasteland to oh-my-goodness information overload? That's so me today. Three posts in one day. Gotta be some kind of record.

Mark Hurst has released a new whitepaper on Customer Experience Methodology.

I always wondered where IKEA got the names from. Aparently someone's cracked the code. (via BoingBoing)

Will CDs and DVDs disappear? It figures, given how I just finally bought my first DVD player last month. Yes, yes, I knew it would happen - that every ten years or so I'd be expected to upgrade my Buffy seasons 1-7 into yet another media format, but darn it all, let me at least enjoy the newness for a few months, wouldya? (via Corante)

Two very interesting news bits around the issue of digital rights and the music industry:
Music giant plans to drop CD prices
iTunes auction treads murky legal ground

I am rapidly becoming addicted to FastCompany's blog. Mind you, they've completely won my devotion since redesigning for standards, avoiding the drack and shoshkeles-infested subscribers-only fun that Business 2.0 has fallen into. A recent entry talks about the sad attitude in many companies today that people shouldn't be compensated or even thanked - that just being lucky enough to have a job is compensation enough. I will simply nod and say that yes, too many companies today have that attitude.

Via FC's blog, I found this blog which also made me drool: Church of the Customer. Oh, I have so much reading to do now...

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