Lots of stuff to share,2002.05.14

Lots of stuff to share, let's get the meta-blogging links out of the way first. Salon features Use the Blog, Luke — is there any major publication online that hasn't covered blogging in the last three months? Also two new blogging books to keep your eyes peeled for: We've Got Blog: How Weblogs are Changing Our Culture and The Weblog Handbook: Practical Advice on Creating and Maintaining Your Blog. I'll likely pick up both when they're published if for no other reason than the history; in twenty years when no one has even heard of a weblog, I'll have the proof of the great old hairy pioneer days of the Web.

Techno-love. I'm in it. I admit it. I want one.

I can't decide if I'm horrified or amused. How is it that this site, in which two Sun employees poke away at the IBM empire, hasn't been shut down yet? The web is as much madness as sanity, fervour as logic... a marketplace as varied in virtuality as in meatspace.

Who would have predicted this section of the dmoz directory three years ago?

More examples of a brutally stupid company. Ignorance, lack of respect for customers, and trying to make an extra buck off something they should be providing anyway. They could have done things differently. They could have not only kept the respect of their customers but used that (earned) respect to keep them at the top of their game. Instead, mismanagement and nearly criminal negligence makes this company the biggest mistake the web has wrought.

Learn it, live it, own it. And remind companies that it's often times their own complex, ridiculously complicated business model that makes it so difficult in the first place. Streamline, streamline, streamline. Nobody cares how many flips you have to go through to give them service. They just expect the service. Period.

Another company that doesn't get it. I would recommend the newest A List Apart article for their review. Make the web an easier place to be and quit trying to stop the tsunami with an umbrella.

Do Less Of The Things That Drive Customers Crazy. Good stuff here. If I had my way every CEO would have this on his daily reading list.

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